FAQ
Thank you for supporting Candleson103rd! Due to the nature of our handmade products and to maintain the highest quality standards all items are final sale.
However, your satisfaction is our top priority. If your order arrives damaged, defective, or incorrect, please contact us at abriannag@candleson103rd.com within 5 days of receiving your package, and we will work with you to resolve the issue promptly.
Please note that because our products are handmade in small batches, slight variations in appearance or scent may occur. These natural differences do not qualify as defects.If you have any questions or concerns, feel free to reach out to us at abriannag@candleson103rd.com. We're always happy to help!
- Why don't you accept returns? To protect your privacy and due to the handmade nature of our products, we cannot resell returned items
- What if I'm not satisfied with the scent of my candle? We understand that scent preferences are personal. To help you choose the best product, we provide detailed scent descriptions on each product page. Feel free to reach out with questions before placing your order
- How can I contact you? You can reach out to us at abriannag@candleson103rd.com or via the contact form on our website. We strive to respond within 24-48 hours. We're here to help!